Spend Card Support Specialist

hace 7 días


Chihuahua, Chihuahua, México Ottimate A tiempo completo
About Ottimate

We are a dynamic company looking for a talented Spend Payment Operations Analyst to join our team. In this role, you will work closely with our clients to provide exceptional support and guidance on our spend platform. You will also contribute to process improvements and collaborate with other teams to resolve complex client inquiries.

The ideal candidate will possess excellent problem-solving skills, be highly detail-oriented, and have experience working with SaaS offerings, Fintech platforms, and payment workflows. Strong communication and interpersonal skills are essential for success in this role. We offer a collaborative work environment and opportunities for professional growth and development.

Key Responsibilities
- Provide timely and effective support to clients via email, phone, and zoom.
- Troubleshoot client inquiries related to spend card transactions, settings, and reconciliation.
- Collaborate with other teams to resolve complex client inquiries and provide feedback on potential product enhancements.
- Identify opportunities for internal tool enhancements to improve efficiency for the spend payment operations team.

Requirements
- Self-motivated personality with excellent problem-solving skills and attention to detail.
- Quick learner able to juggle competing priorities in a fast-paced environment.
- Experience with SaaS offerings, Fintech platforms, and payment workflows (e.g., credit card, ACH, check).
- Excellent verbal and written communication skills in English.
- Education: Bachelor's degree in Business, Finance, or related field (preferred).
- Experience: 1-2 years in payment processing, client services, and/or SaaS Products.

Ottimate is an equal opportunity employer committed to diversity and inclusion.

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