Order Management Coordinator

hace 2 días


Guadalajara, Jalisco, México Cognex Corporation A tiempo completo

Job Summary:
Cognex Corporation is seeking a skilled Order Management Specialist to join our team in Guadalajara, Mexico. As a key member of our operations team, you will be responsible for managing orders from end-user customers and partners, ensuring timely delivery of products while maintaining high levels of customer satisfaction.

About Us:
Cognex is a global leader in the machine vision industry, providing innovative solutions to manufacturers across the world. Our company culture is fast-paced, creative, and quirky, with a strong emphasis on teamwork, innovation, and continuous learning.

Key Responsibilities:
* Enter sales orders into SAP, verifying pricing and availability of products* Retrieve orders from partner portals and process them into SAP* Coordinate with Purchasing to determine lead times when supply is not available* Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales* Troubleshoot customer issues, responding in a timely manner* Consistently review backlog to ensure compliance with company booking policy

Requirements:
* 2+ years of experience with account management and customer service in a high-tech environment* Strong time management skills to effectively prioritize daily tasks* Demonstrated initiative to resolve complex customer issues efficiently* Ability to work proactively and exercise judgment* Strong attention to detail* Strong interpersonal, communication, and customer service skills* Ability to work productively in a cross-functional team environment* Strong system skills, including Microsoft Office

Benefits:
* Competitive salary range: $45,000 - $60,000 per year* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Comprehensive benefits package, including health insurance, retirement plan, and paid time off



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