Order Management Representative

hace 6 horas


Guadalajara, Jalisco, México Arista Networks A tiempo completo

Job Summary

Arista Networks is seeking a highly organized and detail-oriented Order Management Representative to join our team. As an Order Management Representative, you will be responsible for processing purchase orders received from our partners and end-customers, ensuring timely and accurate shipping logistics, and providing exceptional customer service.

Main Responsibilities

  1. Process purchase orders from Arista's partners and end-customers, producing commensurate Arista Sales Orders.
  2. Ensure proper and accurate shipping logistics, including review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements.
  3. Follow up on customer-related issues, including processing RMA requests, and provide timely resolution of backlogged orders.
  4. Maintain thorough and accurate installed customer base and service contract information, and collaborate with Sales team to understand special customer issues and situations.
  5. Develop and maintain understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers.
  6. Clearly understand all product offering, subscription, and renewal licensing models.

Requirements

  1. Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years.
  2. Must have attention to detail and ability to follow up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
  3. Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
  4. Must have demonstrated ability to work independently as well as in a team environment.
  5. Must possess excellent customer service skills with an orientation towards helping customers.
  6. Must thrive in a results-driven environment.
  7. Excellent oral and written communication skills and strong computer proficiency. Strong command of English language. Additional languages would be an advantage but are not a requirement.
  8. Strong working knowledge of Microsoft Office applications and previous experience is desired.
  9. Ability to review and interpret contractual terms and conditions.
  10. Knowledge of shipping logistics and shipping terms for North & South America.

What We Offer

Arista Networks offers a dynamic work environment, competitive compensation, and opportunities for career growth and development.



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