Order Management Representative
hace 6 horas
Job Summary
Arista Networks is seeking a highly organized and detail-oriented Order Management Representative to join our team. As an Order Management Representative, you will be responsible for processing purchase orders received from our partners and end-customers, ensuring timely and accurate shipping logistics, and providing exceptional customer service.
Main Responsibilities
- Process purchase orders from Arista's partners and end-customers, producing commensurate Arista Sales Orders.
- Ensure proper and accurate shipping logistics, including review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements.
- Follow up on customer-related issues, including processing RMA requests, and provide timely resolution of backlogged orders.
- Maintain thorough and accurate installed customer base and service contract information, and collaborate with Sales team to understand special customer issues and situations.
- Develop and maintain understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers.
- Clearly understand all product offering, subscription, and renewal licensing models.
Requirements
- Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years.
- Must have attention to detail and ability to follow up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
- Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
- Must have demonstrated ability to work independently as well as in a team environment.
- Must possess excellent customer service skills with an orientation towards helping customers.
- Must thrive in a results-driven environment.
- Excellent oral and written communication skills and strong computer proficiency. Strong command of English language. Additional languages would be an advantage but are not a requirement.
- Strong working knowledge of Microsoft Office applications and previous experience is desired.
- Ability to review and interpret contractual terms and conditions.
- Knowledge of shipping logistics and shipping terms for North & South America.
What We Offer
Arista Networks offers a dynamic work environment, competitive compensation, and opportunities for career growth and development.
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