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Cx Intelligence Analyst
hace 2 meses
We are seeking a highly motivated and detail-oriented Cx Intelligence Intern to join our team at DiDi Global Inc. As a Cx Intelligence Intern, you will play a critical role in providing data-driven insights to support business decisions and drive customer-centric improvements in our ridesharing business in Mexico.
Key Responsibilities- Understand the information needs of the CX team and other internal clients within the organization, with guidance from the leader.
- Alert the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.
- Generate solid data-driven recommendations that lead to actions that impact our customer's experience.
- Design reports and alerts to facilitate access to information for internal clients within the organization.
- Continuously adjust reporting to adapt to emerging business needs.
- Support Business Process areas and other stakeholders to integrate user manuals of reports and required documentation to ensure their correct usage.
- Train users about using reports to solve relevant business cases and promote data-driven decision making.
- Interested in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Finance, Strategic Planning, Business Consulting).
- Preferred Background: Bachelor of Engineering, Mathematics, Finance, Economics, and other affine disciplines.
- Analysis and Synthesis skills.
- Result Oriented.
- Passion for Continuous Improvement.
- Passion for numbers.
- Strong business-sense.
- Communication and Team Work skills.
- Required: Excel, intermediate SQL, Plus: Python, R.
- Fluent English speaker.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions, and better serve the communities we're a part of.
