Strategic CX Operations Analyst
hace 23 horas
At Didi Global, we're committed to creating better life experiences and greater social value through innovative transportation solutions. We're seeking a talented Experience & Strategy CX Ops Analyst to join our team and help us drive customer satisfaction and service excellence.
Key Responsibilities:- Design and improve customer experience processes to ensure seamless interactions across our platforms.
- Benchmark and implement best practices from around the world to drive continuous improvement.
- Analyze current KPIs for CX and generate insights to inform strategic decisions.
- Support strategic projects to enhance customer experience and satisfaction.
- Develop and maintain standards and playbooks for customer service excellence.
- Fluent English language skills.
- 1+ year of relevant work experience in management consulting, operations, customer service, or business development.
- Experience with continuous improvement methodologies.
- Advanced communication and analytical skills.
- Ability to create and optimize processes.
- Data-driven decision makers who can drive change and innovation.
- Customer-centric individuals who can develop creative solutions to complex problems.
- Team players who can collaborate to achieve shared goals.
We're committed to building inclusive and diverse teams that reflect the communities we serve. If you're passionate about creating better life experiences and greater social value, we encourage you to apply for this exciting opportunity.
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