IT Portfolio Strategist

hace 2 semanas


Xico, México Zendesk A tiempo completo
Job Description

We're looking for a skilled IT Portfolio Analyst to join our team at Zendesk.

The ideal candidate will have a bachelor's degree in Information Technology, Computer Science, or a related field, along with 4+ years of experience in data analysis and 2+ years of experience as a Portfolio Analyst or IT Analyst.

The successful candidate will be proficient in data analysis tools such as Smartsheet, Jira, and Google Suite, with a strong understanding of IT operations and strategies, including software development, IT infrastructure, cloud technologies, data management, and IT governance.

Key Responsibilities:

  • Contribute to the IT portfolio's strategic direction, communicating to and across the portfolio teams in terms of risk and return, and ensuring alignment with overall company strategy.
  • Provide hands-on coordination and support across the CIO portfolio processes and capabilities (intake, prioritization, capacity, budget, roadmap).
  • Conduct deep data analyses to detect trends, identify risks, and inform strategic decisions on IT investments.
  • Collaborate with stakeholders across the organization to understand project objectives and health.
  • Conduct financial cost-benefit analyses and ROI calculations related to IT projects and investments.
  • Drive the development and upkeep of IT portfolio performance metrics and reports, communicating progress and outcomes to management and stakeholders.
  • Contribute to risk management efforts and understand our mitigation strategies and impact as part of the portfolio management process.
  • Maintain and contribute to the evolution of our CIO capacity and resource management tracking.
  • Serve as data steward to ensure data accuracy of all portfolio information and implement processes to improve data quality and timeliness.
  • Responsible for tooling administration in our portfolio management systems and integration across processes.
  • Support the Portfolio Manager in decision-making with up-to-date and relevant data insights.


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