Virtual Operations Coordinator

hace 3 semanas


Mexicali, Baja California, México Virtuallyincredible Careers A tiempo completo

Overview

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Virtuallyincredible Careers is a leading company in the virtual assistance industry, committed to delivering exceptional customer experiences. Our team of experts is dedicated to providing top-notch support to clients worldwide.

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Job Summary

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We are seeking a highly skilled and experienced Bilingual (English and Spanish) Customer Service Representative to join our team as an Inbound Customer Experience Specialist. The successful candidate will be responsible for handling inbound calls from clients with professionalism and a customer-first attitude.

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Key Responsibilities:

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  • Handle inbound calls from clients with a customer-centric perspective, responding to inquiries and resolving complaints in a timely manner.">
  • Collaborate with other departments to address client needs and provide up-to-date information.">
  • Meet or exceed customer service performance metrics, including response time and customer satisfaction scores.">
  • Comply with client-specific Standard Operating Procedures in handling customer transactions.">
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Requirements:

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To succeed in this role, you must have:

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  • A minimum of 2 years of experience in inbound/outbound US Telco voice accounts.">
  • Strong organizational and multitasking skills, with excellent communication and interpersonal abilities.">
  • The ability to work independently and proactively solve problems, with exceptional attention to detail and commitment to quality.">
  • Fluent in spoken and written English, with a good American accent.">
  • A quiet home office work environment, with fast and reliable internet connection of at least 10MBPS and dependable electricity.">
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Salary: $45,000 - $60,000 per year

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This salary range is based on industry standards and takes into account the level of experience required for the role, as well as the location and cost of living.

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Benefits:

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As an employee of Virtuallyincredible Careers, you can expect to enjoy a range of benefits, including:

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  • Paid training to set you up for success from day one.">
  • Annual performance appraisals designed to recognize your achievements and support your career growth.">
  • A free noise-cancelling headset to create the perfect work environment.">
  • Holiday pay to enjoy your well-deserved time off.">
  • Overtime pay when you're willing to go the extra mile.">
  • A generous referral bonus per hire for recommending great talent.">
  • A rewarding year-end bonus to celebrate your hard work.">
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Language Code: en



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