Global Salesforce Operations Specialist
hace 4 días
Are you a highly motivated and organized individual with exceptional problem-solving skills? We are seeking a talented Global Salesforce Operations Specialist to join our team at Johnson Controls.
About the Role
This is an exciting opportunity for a skilled professional to provide expert-level support and maintenance of our Global Products CRM (GPCRM) Salesforce Org. The successful candidate will be responsible for delivering timely and effective solutions to users, collaborating with stakeholders across various business functions, and escalating incidents when necessary.
Key Responsibilities
- Provide top-notch support to customers via Salesforce cases, phone, Teams, and chat, ensuring prompt responses within designated service level agreements.
- Offer guidance on GPCRM functions, troubleshooting assistance, and general how-to information to users.
- Log customer contacts into the ticketing system for efficient handling, tracking, and follow-up.
- Participate in User Acceptance Testing to ensure seamless system integration.
- Identify areas for improvement based on user questions and reported issues.
Requirements
- Bachelor's degree completed.
- Minimum 1-2 years of experience in Salesforce, preferably as a Business Support Agent or Key-user.
- Fluency in English.
Competitive Salary Range: $65,000 - $85,000 per annum
At Johnson Controls, we offer a dynamic work environment that fosters collaboration and growth. If you're passionate about delivering exceptional results and have a strong passion for Salesforce operations, we encourage you to apply for this exciting opportunity.
-
Salesforce Support Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoAs a Salesforce Support Specialist at Johnson Controls, you will play a critical role in providing exceptional support to our internal users of the Global Products CRM (GPCRM) Salesforce Org. Your primary responsibility will be to respond to questions and requests in a timely and efficient manner, ensuring that our users receive clear and accurate...
-
Salesforce Technical Support Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoAs a Salesforce Technical Support Specialist at Johnson Controls, you will be responsible for providing top-notch support to internal users of our GPCRM Salesforce Org. Your primary goal will be to deliver clear answers to questions and requests, and to quickly identify solutions for presented problems. You will work closely with various stakeholders across...
-
Salesforce Technical Support Specialist
hace 6 días
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoAbout the RoleWe are seeking a highly skilled Salesforce Technical Support Specialist to join our team at Johnson Controls. As a member of our Global Products CRM Business Support Team, you will play a critical role in providing exceptional support to internal users of our Salesforce Org.Job DescriptionThe successful candidate will be responsible for...
-
Salesforce Support Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJob Summary We are seeking a highly skilled Salesforce User Support Agent to join our team at Johnson Controls. As a Salesforce User Support Agent, you will be responsible for providing exceptional support to internal users of our Global Products CRM (GPCRM) Salesforce Org. Key Responsibilities Provide clear and concise answers to user questions and...
-
Cloud Operations Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the Role:We are seeking a skilled Cloud Operations Specialist to join our team. As a Cloud Operations Specialist, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Responsibilities and Tasks:Ensuring Day to Day quality service...
-
Tax Compliance Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Steelcase A tiempo completoAbout SteelcaseSteelcase is a global industry-leading company with a commitment to creating places that help people work better, be inspired, and accomplish more.We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions through a network of channels, including over 800 Steelcase dealer...
-
Business Operations Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México Cronoshare A tiempo completoAs a Business Operations Specialist, you will oversee the day-to-day operations of the company, ensuring that all tasks are completed efficiently and effectively. Key responsibilities include managing projects, coordinating with teams, and analyzing data to inform business decisions.We are seeking an experienced and skilled professional to fill this role. If...
-
Global Coaching Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Workplace Options A tiempo completo**Global Coaching Specialist**Workplace Options is a leading provider of holistic wellbeing solutions. As a Global Coaching Specialist, you will be part of a global team responsible for delivering telephonic and video coaching and mindfulness products. Our customized programs support individuals in becoming healthier, happier, and more productive both...
-
Cloud Operations Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoWe're building a better world, one breakthrough at a time.Our company culture is centered around empowering innovation by fostering collaboration and learning. We're committed to creating a workplace that values diversity, flexibility, and purpose-driven work. Our team environment is highly collaborative, with a strong focus on recognition, development, and...
-
Salesforce Support Professional
hace 3 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoSalesforce Customer Success AgentJohnson Controls is seeking a skilled Salesforce Customer Success Agent to provide top-notch support to its internal users of the Global Products CRM Salesforce Org. As a Salesforce Customer Success Agent, you will be responsible for providing clear and concise answers to questions and resolving issues in a timely and...
-
Cloud Operations Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Key ResponsibilitiesEnsure Day to Day quality service...
-
Financial Operations Specialist
hace 6 días
San Pedro Garza García, Nuevo León, México Clarios A tiempo completoAbout ClariosClarios is a leading global provider of advanced, low-voltage battery technologies for mobility. With 16,000 employees in over 140 countries, we bring expertise to our Aftermarket and OEM partners, delivering reliability, safety, and comfort to everyday lives.We prioritize ESG focus – advancing sustainability practices and advocating for them...
-
Human Capital Operations Specialist
hace 2 días
San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completoCompany Overview: Johnson Controls, Inc.We are seeking a skilled Human Capital Operations Specialist to join our team. In this role, you will be responsible for providing exceptional HR support to employees and leaders across the organization.About the Role:This is a fantastic opportunity to bring your expertise in HR operations and customer service to a...
-
Operations Support Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Citi A tiempo completoThe Operations Support Specialist will provide day-to-day operations support services, including record/document maintenance, storage and retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations-Core Team.**Responsibilities:**Update help content used by Knowledge Hub end-users to service client...
-
Global Procurement Operations Manager
hace 2 días
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob OverviewWe are seeking a highly skilled Global Procurement Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing the support operations in the Technical Support (TS) – Procurement team.ResponsibilitiesOur ideal candidate will have 7+ years' professional experience in customer...
-
Global Digital Transformation Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México Cemex, Inc. A tiempo completoJob SummaryAs a Global Digital Transformation Specialist at CEMEX, Inc., you will be responsible for driving the digitalization of the company's Quote to Cash processes. This role involves overseeing the research, design, and launch of new features and capabilities for CEMEX Go, the company's digital platform.Main ResponsibilitiesDesign and develop the...
-
Financial Operations Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Interra International A tiempo completoThe Accounts Payable Specialist plays a vital role in ensuring the smooth operation of Interra International's financial functions. Key responsibilities include:Financial OperationsVerification of invoices and expense codingVoucher preparation and financial reportingVendor ManagementProcess vendor invoices and other financial obligationsEnsure adherence to...
-
HR Operations Specialist
hace 6 días
San Pedro Garza García, Nuevo León, México Carrier A tiempo completoRole OverviewThe Carrier company is seeking a highly skilled HR Operations Specialist to join their team. This role is responsible for providing exceptional customer-focused HR administration services to key stakeholders and customers.Key ResponsibilitiesThe HR Operations Specialist will be responsible for:Providing a consistent, timely, accurate, and...
-
Salesforce CRM Support Professional
hace 2 días
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJob DescriptionWe are seeking a skilled Salesforce CRM Support Professional to join our team at Johnson Controls.About the RoleThis is an exciting opportunity for a talented individual to provide exceptional support to our internal users of the Global Products CRM (GPCRM) Salesforce Org.Key Responsibilities:Provide clear and timely responses to user...
-
Accounting Operations Specialist
hace 6 días
San Pedro Garza García, Nuevo León, México Nepanoa A tiempo completoAt Nepanoa, we are seeking an experienced Accounting Operations Specialist to join our team. This role is responsible for overseeing the end-to-end payroll process for internal employees, ensuring accuracy and compliance with relevant regulations.Key ResponsibilitiesManage relationships with insurance providersPayroll ManagementCollaborate with HR to update...