Global Salesforce Operations Specialist

hace 4 días


San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

Are you a highly motivated and organized individual with exceptional problem-solving skills? We are seeking a talented Global Salesforce Operations Specialist to join our team at Johnson Controls.

About the Role

This is an exciting opportunity for a skilled professional to provide expert-level support and maintenance of our Global Products CRM (GPCRM) Salesforce Org. The successful candidate will be responsible for delivering timely and effective solutions to users, collaborating with stakeholders across various business functions, and escalating incidents when necessary.

Key Responsibilities

  • Provide top-notch support to customers via Salesforce cases, phone, Teams, and chat, ensuring prompt responses within designated service level agreements.
  • Offer guidance on GPCRM functions, troubleshooting assistance, and general how-to information to users.
  • Log customer contacts into the ticketing system for efficient handling, tracking, and follow-up.
  • Participate in User Acceptance Testing to ensure seamless system integration.
  • Identify areas for improvement based on user questions and reported issues.

Requirements

  • Bachelor's degree completed.
  • Minimum 1-2 years of experience in Salesforce, preferably as a Business Support Agent or Key-user.
  • Fluency in English.

Competitive Salary Range: $65,000 - $85,000 per annum

At Johnson Controls, we offer a dynamic work environment that fosters collaboration and growth. If you're passionate about delivering exceptional results and have a strong passion for Salesforce operations, we encourage you to apply for this exciting opportunity.



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