Senior Fraud Risk Analyst
hace 4 semanas
The Fraud Risk Intmd Analyst role at Citi involves developing professional skills to tackle complex problems independently. This position requires integrating in-depth knowledge of fraud risk management with a solid understanding of industry standards and practices. The ideal candidate will have good communication and diplomacy skills to exchange potentially complex information with stakeholders. This role has a moderate but direct impact on the business through close contact with core activities.
**Key Responsibilities:**
• Ensure day-to-day operations are performed according to agreed service level agreements
• Maintain an effective complaint case management system to track and monitor complaints
• Minimize defects and operational losses and track metrics for performance measurement, service levels, and monitoring key triggers for early warning signals
• Drive initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements
• Closely monitor service level indicators and ensure that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
• Perform sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service
• Perform other duties and functions as assigned
**Requirements:**
• 2-5 years previous experience in Fraud, Customer Services, or Banking Operations
• Bachelor's/University degree or equivalent experience
This role requires a strong analytical mindset, fraud knowledge, and negotiation skills. Experience with VIP clients, electronic banking, and fraud systems is desirable. English language proficiency is preferred.
**Job Family Group:** Risk Management
**Job Family:** Fraud Risk
**Time Type:** Full time
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