Operations Support Supervisor

hace 3 días


Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

The Operations Support Supervisor is a mid-level management role tasked with delivering comprehensive leadership and guidance to a team dedicated to providing operational support services in conjunction with the Operations - Core division. The primary aim of this position is to guarantee the effective provision of operational support services in accordance with the established infrastructure and processes of the organization.

Key Responsibilities:

Guide and develop a small Operations Support team (generally up to 10 members) by assigning daily tasks and responsibilities, while also suggesting new procedures to enhance operational efficiency. Facilitate training, assess the quality and quantity of team output, and provide performance feedback, including recommendations for salary adjustments, promotions, and terminations. Evaluate operational data and make informed decisions to address challenges. Identify and resolve routine operational issues that may impact the broader department within established guidelines. Determine staffing requirements to ensure sufficient team coverage. Act as a substitute for the manager when necessary. Operate with a limited degree of direct oversight. Demonstrate the ability to exercise independent judgment and autonomy. Serve as a subject matter expert to senior stakeholders and team members. Exhibit strong team management capabilities. Deliver exceptional client experiences while meeting client needs, which will be assessed through specific performance metrics. Appropriately evaluate risks in business decisions, with a focus on maintaining the firm's reputation and safeguarding its assets, clients, and compliance with relevant laws and regulations, while promoting ethical conduct and accountability.

Required Qualifications:

2-5 years of relevant business experience, including at least one year in a supervisory capacity. Proficient in Microsoft Office Suite. Strong leadership and motivational abilities. Excellent organizational and time management skills. Proven problem-solving and decision-making capabilities. Clear and effective written and verbal communication skills.

Educational Background:

Bachelor's degree or equivalent professional experience.

This job description offers a high-level overview of the types of responsibilities involved. Additional job-related tasks may be assigned as necessary.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Employment Type:

Full time

The organization is an equal opportunity employer.

Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The organization invites all qualified individuals to apply for career opportunities.



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