Technical Solutions Architect

hace 2 semanas

Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo
About the Role

Zendesk, Inc. is seeking a highly skilled Technical Solutions Architect to join our Managed Services team. As a Technical Solutions Architect, you will play a critical role in supporting customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their businesses grow and evolve.

Key Responsibilities
  • Seek to understand our current & prospective customers' needs and lead technically oriented customer conversations.
  • Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers.
  • Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.
  • Provide feedback and prototype ideas from the field to influence product development.
  • Design, POC and present technical solutions for customer use cases.
  • Suggest validated workarounds to fill product gaps.
  • Lead highly technical discussions on a broad variety of technologies.
Requirements
  • Bachelor's Degree (or equivalent experience) and 1-2+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript.
  • Excellent analytical skills, including the ability to meet a business requirement with a technical solution.
  • Strong solution scoping abilities, using our existing solution and influencing new product development.
  • Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc).
  • Experience developing, selling, or supporting SaaS applications.
  • High energy, passion and positivity - you are someone who sincerely enjoys presenting to and interacting with customers.
  • Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation...)
  • Strong communication skills.
  • English proficiency is required.
Nice to Have
  • Experience in global teams.
  • Familiarity with a backend programming language (Ruby, Python, C#, etc.).
  • Hands-on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO.
  • Zendesk Administrator Certification.
  • Zendesk App Developer 1 Certification.
About Zendesk

Zendesk is a leading provider of customer service and engagement software. We help businesses build stronger relationships with their customers through our suite of products, including Zendesk Support, Zendesk Chat, and Zendesk Talk. Our software is designed to help businesses provide exceptional customer experiences, and we're committed to making it easy for our customers to succeed.

We're a global company with offices in over 30 countries, and we're proud to have a diverse and inclusive workplace culture. We believe in empowering our employees to make a positive impact on our customers and our communities, and we offer a range of benefits and programs to support our employees' well-being and career development.

We're an equal opportunity employer, and we're committed to creating a workplace culture that's inclusive and respectful of all employees. We welcome applications from diverse candidates, and we're proud to be an AA/EEO/Veterans/Disabled employer.

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