ServiceNow ITOM/ITAM/SACM-CMDB Engineer

hace 1 semana

Monterrey, Nuevo León, México Corning A tiempo completo
Job Title: ServiceNow ITOM/ITAM/SACM-CMDB Engineer

Corning is a leading technology company that is shaping the industries we help and the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

Key Responsibilities:
  • Participate and advise in product lifecycle conversations for given platform scope.
  • Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations.
  • Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity.
  • Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization.
  • Serve as a technical expert for pre-project requirements building and shaping.
  • Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations.
  • Evaluate and test system fixes and new capability to determine impact and benefits.
  • Configure, test, and implement system enhancements and modules in the platform as needed.
  • Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades.
  • Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation.
  • Create and maintain roadmap, system design, and architecture documentation.
  • Handle operational escalations to include ticket management with the SaaS provider.
Requirements:
  • 7+ years of overall IT experience.
  • 5+ years of total ServiceNow experience that includes first-hand support and/or system administration.
  • 2+ years of ServiceNow design and implementation experience across the platform.
  • Working knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt.
  • Extensive understanding of integration standards, design, and implementation.
  • In-depth understanding of CMDB, Common Service Data Model, Service Mapping, and Discovery.
  • Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration.
  • Thorough understanding of ServiceNow integrations, database hierarchies, and design.
  • Knowledge of ServiceNow's license and entitlement structure.
  • Keen eye for gaps, complexity reduction, and simplification without compromising requirements.
  • Ability to work cross-functionally to resolve conflicts and priorities.
  • Working knowledge of creating and configuring forms and screen updates in ServiceNow.
  • Demonstrated use of Workflow Editor and Flow Designer.
  • JavaScript experience.

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