End User Computing Engineer III

hace 1 día

Monterrey, Nuevo León, México GM Financial A tiempo completo
About the Role

We are seeking a highly skilled End User Computing (EUC) Engineer III to join our team at GM Financial. As a key member of our IT department, you will be responsible for maintaining the global EUC platforms, ensuring high performance and reliability.

Key Responsibilities
  • Support and maintain the EUC platforms, including Microsoft Endpoint Management Configuration Manager (MEMCM/SCCM), Group Policy, Virtual Desktop Infrastructure (VDI), and mobile device management.
  • Plan, architect, design, document, and implement EUC platforms, operating system, enterprise software, and peripheral upgrades to improve services provided to business clients.
  • Proactively identify opportunities for improvements to existing processes and for automation.
  • Perform routine EUC administration tasks, as necessary, to assure the reliable operation of the global end user computing platforms.
  • Work ticketing queues to provide timely resolution for end users and document all work.
  • Perform root cause analysis as needed for end user-related issues.
  • Author policy, procedure, and standards documents.
  • Effectively communicate current status of all projects, problems, and issues to the department Manager or AVP.
Requirements
  • Bachelor's Degree in a related field or equivalent work experience.
  • 3-5 years of experience in Information Technology and managing SCCM, software packaging, and scripting, Group Policy.
  • 0-2 years of experience in virtual desktop infrastructure.
  • Advanced knowledge of SCCM, Active Directory, and Group Policy.
  • Advanced knowledge of Windows Server and Desktop operating systems.
  • Advanced knowledge of server and desktop hardware.
  • Knowledge of desktop and server virtualization technologies.
  • Knowledge of automation and scripting languages.
  • Advanced understanding of IT Service Management tools, ServiceNow.
  • Knowledge of the latest security and privacy legislation, regulations, advisories, alerts, and vulnerabilities.
  • Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge.
  • Knowledge of various protocols, including HTTP, HTTPS, SSH, SSL, DNS, LAN, WAN, Routing, IP, DHCP.
  • Knowledge of Cloud and Cloud technologies and capabilities.
  • Ability to think strategically and make collaborative decisions.
  • Advanced technical writing.
  • Communicates quickly, clearly, concisely, appropriately, and intelligently.
  • Creative, innovative, problem-solving, and maximizing your potential to solve problems and improve methods.
  • Advanced planning and time management.
  • Experience in document creation and ITSM ticket management.
  • Foster open communication, speaks with impact, listens to others, and writes effectively.
  • Information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO) skills.
  • Bilingual in English and Spanish.
What We Offer

At GM Financial, we value our employees' well-being and offer a competitive salary and benefits package. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours. In Mexico, additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan, and others.

We are an Equal Opportunity Employer and are committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic that undermines human dignity and aims to nullify or impair people's rights and freedoms.

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