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Customer Experience Specialist

hace 2 meses

Saltillo, Coahuila de Zaragoza, México Cemex A tiempo completo
{"title": "Customer Experience Specialist", "content": "Job Summary

Cemex is seeking a Customer Experience Specialist to join our team. As a key member of our Commercial Development team, you will be responsible for creating a culture that fosters customer-centric initiatives, empowering and coordinating regional teams for alignment.

Key Responsibilities:

  • Foster best practice sharing and recognizing accomplishments.
  • Report monthly, quarterly, and annual Commercial Development achievements for internal and external stakeholders and support in executive presentations.
  • Collaborate with cross-functional teams to understand the demands and requirements of different initiatives impacting the commercial model and customer-centricity agenda.
  • Encourage and strengthen customer experience communications in all regions in a close collaboration scheme with regional Customer Experience offices.
  • Proactively identify opportunities for improving culture and implement necessary changes.
  • Support the creation and development of engaging and interactive learning materials, including job aids, infographics, video tutorials, animated gifs, and other multimedia content.
  • Stay up to date with industry trends, emerging technologies, and best practices regarding learning and cultural transformation.
  • Sustain the change by leading cultural transformations through change management practices to support commercial development projects.

Requirements:

  • Fluent in English.
  • Language Proficiency: English C1 Level (TOEFL ITP >=550, TOEFL BT >=80, IELTS >=7 or equivalent).
  • Bachelor's Degree in Communication, Marketing, Business administration or related.
  • Experience in Instructional Design, Training, Change Management or related.
  • Great communication skills.
  • 3 years of experience.

Internal/External Relations:

  • Product Owners.
  • Regional Customer Experience teams.
  • Global Change Management.
  • Cemex University OHR.
  • Customers (occasionally).
  • Consultants & suppliers (occasionally).

Cemex Diversity and Inclusion Statement:

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

", "lang_code": "en-US"}