Apple Solutions Specialist
hace 2 semanas
About the Role:
Apple is seeking an Apple Solutions Specialist to serve as a brand ambassador and influencer in a Reseller's store. This role will grow Apple product sales and add-on business at the point of sale. As an Apple Solutions Specialist, you will provide exceptional customer service, give face-to-face product demonstrations, and maintain all Apple fixtures and merchandising elements according to Apple's standards.
Key Responsibilities:
- Provide an exceptional Apple Customer Experience while becoming an expert in the Apple ecosystem
- Sell Apple products and solutions by communicating the benefits and value of the products through product demonstrations
- Conduct 1:1 and 1:many product demonstrations using worldwide developed demo scripts for guidance
- Build a community of loyal Apple customers who will come back to consult you on future Apple purchases
- Build a strong, well-trained virtual team within the retailer's sales force with the help of our training tools
- Maintain the quality and appearance of the Apple Shop to provide the customer and reseller the best possible Apple experience in alignment with Apple standards
- Ensure that all merchandising elements are up to date and follow Apple's worldwide standards
- Work collaboratively with other areas of the company and provide key insights on the Apple business in a singular storefront, and identify business opportunities
- Closely monitor performance results and inventory levels
- Provide insightful feedback that will help to further develop and improve Apple Shop's performance
Requirements:
- Generally requires 4+ years of service/retail sales experience
- Extraordinary customer service skills
- Strong selling skills — passionate about closing sales
- Excellent interpersonal and communication skills
- Ability to influence at all levels of the organization -- internally and externally
- Adept at communicating technical terms to a non-technical audience
- High school degree
- Strong team building skills
- Proven self-starter with ambitious flair
What We Offer: As an Apple Solutions Specialist, you will have the opportunity to work with a highly innovative and dynamic company, and to contribute to the success of Apple's Sales organization.
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