Incident/Problem Manager

hace 1 mes


Mexicali, Baja California, México Iron Mountain A tiempo completo

At Iron Mountain, we're committed to delivering exceptional IT services that support our customers' success. As an Incident/Problem Manager, you'll play a critical role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Proactively detect and respond to service-impacting events
  • Expertly triage and drive effective mitigation strategies
  • Analyze data patterns to identify recurring incidents and underlying problems
  • Collaborate with cross-functional teams to resolve issues and improve processes

Requirements:

  • 2-3 years of hands-on support experience in infrastructure and/or application services
  • ITIL certification(s) such as ITIL Foundation or higher
  • Advanced ServiceNow data and reporting capabilities
  • Previous experience working with ITSM Change, Knowledge Management, IT Service Continuity, and Disaster Recovery concepts

About Iron Mountain:

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.



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