Call Quality Analyst for Collection Team

hace 3 semanas


Ciudad de México, Ciudad de México TK Recruitment A tiempo completo
Job Title: Call Quality Analyst for Collection Team

We are seeking a highly skilled Call Quality Analyst with experience in outsourced call center environments to join our team.

About the Role:

The Call Quality Analyst will play a critical role in ensuring legal compliance, and improving the performance of debt collection efforts. The successful candidate will contribute to maintaining ethical debt collection practices while maximizing the recovery of outstanding debts by analyzing and evaluating employees' calls, providing constructive feedback, tracking errors, and continuously improving our operational efficiency.

Key Responsibilities:
  • Analyze and evaluate employees' calls, emails, messages, providing constructive feedback.
  • Summarize and track identified errors.
  • Execute coaching process using internal standards.
  • Conduct research and analysis to determine the root causes of errors, aiming to reduce them. Propose methods for improving work efficiency.
  • Provide guidance to new employees on the workflow for each relevant task.
  • Work closely with the Supervisor sharing insights and participating in regular meetings to develop and implement effective action plans to improve quality and related metrics.
  • Create documents to assess and enhance employee skills.
Requirements:
  • Minimum 6-month work experience in a Call Centre Environment as an agent.
  • Minimum of 1 year of experience in a quality analysis role.
  • Ability to provide constructive feedback and training to employees.
  • Proven expertise in process improvement and efficiency enhancement.
  • Spanish (native), English - not less than Upper-Intermediate.
  • Previous experience in a outsourced call center, collection agency, in-house call center department or similar environment.
What We Offer:
  • Competitive salary and bonuses: Salary negotiated based on experience.
  • Strong professional environment and professional development support.
  • Opportunity for professional and career growth.
  • Excellent multicultural work environment and more.
  • Opportunity to work remotely.


  • Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    Job Title: Call Quality Analyst for Collection TeamWe are seeking a highly skilled Call Quality Analyst to join our team in a rapidly growing FinTech company dedicated to revolutionizing financial services.About the Role:The Call Quality Analyst will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts....

  • Collection Specialist

    hace 2 semanas


    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the Role:Marsh McLennan is seeking a highly skilled Collection Analyst to join our team in Mexico City. As a key member of our team, you will be responsible for managing accounts receivable, preparing audit working papers, and determining allowance for doubtful accounts.Key Responsibilities:Manage accounts receivable and ensure timely collection of...

  • Collection Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the Role:Marsh McLennan is seeking a highly skilled Collection Analyst to join our team in Mexico City. As a key member of our team, you will be responsible for managing accounts receivable, preparing audit working papers, and determining allowance for doubtful accounts.Key Responsibilities:Manage accounts receivable and ensure timely collection of...


  • Ciudad de México, Ciudad de México EcoVadis A tiempo completo

    Billing & Collection Team LeaderEcoVadis is seeking a highly skilled Billing & Collection Team Leader to join our team in Mexico City. As a key member of our operations team, you will be responsible for overseeing billing and collection operations for the Americas region.Key Responsibilities:Manage and motivate a high-performing team to achieve billing and...

  • Financial Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Curv Group LLC A tiempo completo

    {"title": "Financial Analyst", "content": "Financial AnalystWe are seeking a highly skilled Financial Analyst to join our team at Curv Group LLC. As a Financial Analyst, you will be responsible for analyzing and interpreting financial data to inform business decisions.Key Responsibilities:Monitor and analyze incoming payments to ensure accuracy and...


  • Ciudad de México, Ciudad de México Novo Nordisk AS A tiempo completo

    Position for Novo Nordisk GBS MexicoWe are seeking a highly skilled Business Insights Analyst to join our team in Mexico City. As a key member of our Global Business Service Centre, you will play a critical role in driving business intelligence and decision-making through data analysis and visualization.The RoleAs a Business Insights Analyst for Quality and...

  • Collection Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the Role:MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled Collection Specialist to join our team in Mexico City. As a key member of our team, you will be responsible for managing accounts receivable, preparing audit working papers, and determining allowance for doubtful accounts.Key Responsibilities:Manage accounts receivable...


  • Ciudad de México, Ciudad de México Novo Nordisk A tiempo completo

    Position OverviewWe are seeking a highly skilled Business Insights Analyst to join our Quality and Pharmacovigilance team in the LATAM region. As a key member of our team, you will be responsible for extracting, integrating, and transforming data from Quality and PV databases for analysis.Key ResponsibilitiesDevelop interactive dashboards and reports using...

  • Financial Analyst

    hace 22 horas


    Ciudad de México, Ciudad de México Curv Group LLC A tiempo completo

    {"title": "Financial Analyst", "content": "Financial AnalystWe're seeking a skilled Financial Analyst to join our team at Curv Group LLC. As a key member of our financial department, you'll play a crucial role in ensuring the accuracy and timeliness of our financial operations.ResponsibilitiesMonitor and analyze incoming payments to ensure accuracy and...

  • Language Data Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Qualitest A tiempo completo

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Qualitest. As a Data Analyst, you will play a critical role in helping us drive business growth and improvement through data-driven insights.Key ResponsibilitiesData Interpretation: Interpret complex data sets, identify trends and patterns, and provide actionable insights to...


  • Ciudad de México, Ciudad de México Tiktok A tiempo completo

    Job Title: Shop Quality Assurance AnalystWe are seeking a highly skilled Shop Quality Assurance Analyst to join our team at TikTok. As a key member of our Global E-commerce's Governance and Experience (GNE) organization, you will play a critical role in ensuring the quality and integrity of our e-commerce platform.Responsibilities:Support the overall data...


  • Ciudad de México, Ciudad de México Intetics A tiempo completo

    Job Title: Address Data CollectorIntetics is seeking a meticulous and proactive individual to join our team as an Address Data Collector in Mexico. In this role, you will be responsible for gathering and verifying address information for various locations in the city. This is a pivotal role that supports our delivery services and ensures accurate data...

  • Collection Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Goodyear A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Collection Manager to join our team at Goodyear. As a key member of our credit and collections department, you will be responsible for managing our Mexico Collection local team, establishing goals, and tracking performance.Key Responsibilities:Close management of the collection, considering client...

  • Quality Control Team Lead

    hace 2 semanas


    Ciudad de México, Ciudad de México Eurofragance A tiempo completo

    About EurofraganceWe are a global company with a passion for innovation and a commitment to excellence. Our team is dedicated to creating a world of smells and fragrances that inspire and delight.As a Quality Control Team Lead at Eurofragance, you will play a critical role in ensuring the highest quality standards are met in our products. You will lead a...


  • Ciudad de México, Ciudad de México Tevapharm A tiempo completo

    The OpportunityWe're seeking a talented Quality Analyst to join our team at Teva Pharmaceuticals. As a Quality Analyst, you'll play a critical role in ensuring the quality of our products and processes. This is a unique opportunity to make a meaningful impact on the lives of millions of people around the world.ResponsibilitiesConduct quality audits and...

  • Financial Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Curv Group LLC A tiempo completo

    Accounts Receivable AnalystWe're seeking a skilled Accounts Receivable Analyst to join our team at Curv Group LLC. As a key member of our financial department, you'll play a crucial role in ensuring the accuracy and timeliness of incoming payments.Key Responsibilities:Monitor and analyze incoming payments to ensure accuracy and compliance.Generate and send...

  • Financial Analyst

    hace 3 días


    Ciudad de México, Ciudad de México Curv Group LLC A tiempo completo

    Unlock Your Potential as a Financial WizardWe're on the hunt for a talented Financial Analyst to join our dynamic team at Curv Group LLC. As a key player in our financial wizardry, you'll be responsible for monitoring and analyzing incoming payments, generating invoices, and proactively following up on overdue payments.Key Responsibilities:Accounts...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Nuvit Service is seeking a skilled Quality Assurance Analyst to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our software applications. Your primary focus will be on developing and executing test plans, identifying defects, and collaborating with development teams to resolve issues....


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the Role:At MX003 Marsh And Mclennan Servicios S.A. De Cv, we are seeking a highly skilled Collection Specialist to join our team in Mexico City. As a key member of our finance department, you will play a critical role in ensuring the timely and accurate collection of accounts receivable.Key Responsibilities:Manage and analyze accounts receivable to...


  • Ciudad de México, Ciudad de México Videojet A tiempo completo

    About the Role:We are seeking a highly skilled Credit and Collection Analyst to join our team at Videojet Technologies. As a key member of our finance department, you will be responsible for managing our company's accounts receivable and ensuring timely payment from our customers.Key Responsibilities:Perform collections of accounts by contacting customers to...