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Logistics Coordinator
hace 2 meses
Job Title: Logistics Coordinator
Location: Santiago de Querétaro, Mexico
Category: Customer Service
Experience: Mid Senior
We're proud to say we've been named one of the top companies in the industry. Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, we've transformed into a world-class transport provider and continue to grow.
We're looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We're an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies.
Responsibilities:
- Communicate with customers and respond to their queries in a professional and timely manner.
- Track and trace large volumes of customer orders.
- Enter, update, and process customer orders on various interfaces.
- Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner.
- Handle client complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Ensure and confirm pickup and delivery appointments for drivers.
- Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
- Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner.
- Maintain co-operative working relationships among team and internal staff.
Requirements:
- 2+ years of sales and account management experience in the transportation and logistics field is preferred.
- Recent college or university degree in Marketing or Business-related field is required.
- Previous experience in an analyst role and/or in pricing function is an asset.
- Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
- Experience working B2B sales involving complex deals is an asset.
- Strong knowledge and understanding of the sales planning process.
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
- Strong negotiation skills with proven closing ability.
- Ability to function independently with little or no supervision as well as function in a team environment.
Benefits:
- Professional growth career.
- Competitive pay package.
- Savings fund.
- Health benefits.
- Life Insurance.
- Food coupons.
- Performance-based bonus.
- Christmas bonus.
We care about giving equal opportunities to each candidate and employee. We consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.