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Collection Operations Manager

hace 1 mes

Ciudad de México, Ciudad de México AIG A tiempo completo

Estimate Salary: $80,000 - $110,000 per year.

About the Role

We are seeking a highly skilled Collection Operations Manager to join our team at AIG. As a key member of our finance department, you will be responsible for overseeing the entire collections process, from initial contact with customers to final payment resolution.

The ideal candidate will have a strong background in accounting and finance, with experience in managing teams and leading projects. You should be able to analyze data, identify trends, and develop strategies to optimize collections performance.

In this role, you will work closely with other departments, including distribution, finance, and lines of business, to ensure seamless coordination and alignment of operational activities with broader organizational goals.

Key Responsibilities:
  • Manage and lead a team of collection professionals to achieve optimal results.
  • Analyze data to identify trends and opportunities for improvement, and develop strategies to address these issues.
  • Collaborate with other departments to ensure compliance with regulatory requirements and company policies.
  • Develop and implement processes to improve efficiency and effectiveness of collections operations.
  • Provide training and guidance to team members to enhance their skills and knowledge.
Requirements:
  • Bachelor's degree in Accounting or a related field.
  • At least 3 years of experience in a supervisory or management role, preferably in the insurance industry.
  • Strong knowledge of insurance finance, accounting, and collections processes.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team to achieve high levels of performance.
About Us

AIG is a global leader in commercial and personal insurance solutions, with a legacy of over 100 years. We are committed to creating a culture of belonging, where every individual feels valued, respected, and empowered to contribute their best.

As an equal opportunity employer, we welcome applicants from diverse backgrounds and perspectives. If you are passionate about delivering exceptional customer service, working collaboratively as part of a high-performing team, and contributing to the success of a global organization, we encourage you to apply for this exciting opportunity.