Senior Operations Support Specialist
hace 1 mes
Citi is a leading financial institution with a commitment to excellence and innovation. As a Senior Operations Support Specialist, you will play a vital role in providing exceptional support services to our clients.
**Job Summary:**
The Senior Operations Support Specialist is an intermediate-level position responsible for delivering high-quality operations support services. This includes record maintenance, storage and retrieval, account management, imaging, and opening new accounts in collaboration with the Operations - Core Team.
**Key Responsibilities:**
- Provide day-to-day operations support to ensure seamless execution of tasks and activities;
- Collaborate with internal stakeholders to resolve inquiries and issues promptly;
- Develop and maintain accurate records and documentation to ensure compliance and efficiency;
- Conduct regular reviews and updates to help content used by Knowledge Hub end-users;
- Maintain strong communication skills to effectively liaise with business partners, relationship managers, project managers, custodians, and clients;
**Requirements:**
To succeed in this role, you will require:
- A Bachelor's degree or equivalent experience;
- 0-2 years of relevant experience in operations support or a related field;
- Proficiency in Microsoft Office;
- Excellent problem-solving and decision-making skills;
- Ability to work under pressure and manage deadlines;
- Self-motivation and attention to detail;
- Proven organizational and time management skills;
- Demonstrated ability to communicate clearly and concisely both verbally and in writing.
**Salary:**
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.
**Benefits:**
Citi offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, paid time off, and more.
**Location:**
This role is based in Tijuana, Mexico.
**Language:**
English is the primary language of communication in this role.
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