Senior Operations Support Specialist

hace 1 mes


Tijuana, Baja California, México Citi A tiempo completo

Citi is a leading financial institution with a commitment to excellence and innovation. As a Senior Operations Support Specialist, you will play a vital role in providing exceptional support services to our clients.

**Job Summary:**

The Senior Operations Support Specialist is an intermediate-level position responsible for delivering high-quality operations support services. This includes record maintenance, storage and retrieval, account management, imaging, and opening new accounts in collaboration with the Operations - Core Team.

**Key Responsibilities:**

  • Provide day-to-day operations support to ensure seamless execution of tasks and activities;
  • Collaborate with internal stakeholders to resolve inquiries and issues promptly;
  • Develop and maintain accurate records and documentation to ensure compliance and efficiency;
  • Conduct regular reviews and updates to help content used by Knowledge Hub end-users;
  • Maintain strong communication skills to effectively liaise with business partners, relationship managers, project managers, custodians, and clients;

**Requirements:**

To succeed in this role, you will require:

  • A Bachelor's degree or equivalent experience;
  • 0-2 years of relevant experience in operations support or a related field;
  • Proficiency in Microsoft Office;
  • Excellent problem-solving and decision-making skills;
  • Ability to work under pressure and manage deadlines;
  • Self-motivation and attention to detail;
  • Proven organizational and time management skills;
  • Demonstrated ability to communicate clearly and concisely both verbally and in writing.

**Salary:**

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.

**Benefits:**

Citi offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, paid time off, and more.

**Location:**

This role is based in Tijuana, Mexico.

**Language:**

English is the primary language of communication in this role.



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