Senior Unified Communications Technologies Specialist

hace 4 semanas


Monterrey, Nuevo León, México Sap Se A tiempo completo
Job Summary

As a Senior Unified Communications Technologies Engineer at SAP, you will play a key role in delivering high-quality collaboration services to our global workforce. We are seeking a highly motivated and experienced professional to join our team and contribute to the success of our organization.

Key Responsibilities

• Detect, address, and resolve complex issues related to Microsoft Teams and telephony services
• Analyze and provide professional recommendations on non-standard items
• Share best practices and lessons learned, and leverage them for future enhancements
• Assist in monitoring service quality and preparing service reports
• Explain complex scenarios in simple words and assist end-users/agents as needed

Requirements

• Minimum two years of experience in IT operations/managing services
• Excellent interpersonal skills – communicating with others, problem solving, and decision making
• Positive attitude, sociable, a team player who is service-oriented
• Ability to work without supervision and take ownership of assigned tasks
• Strong analytical capabilities and process thinking
• Ability to work with carriers and service providers
• Microsoft Teams enterprise and telephony operations skills
• Proven ability to work in a virtual team environment
• Decision making – demonstrate accountability and commitment by preparing decision-making processes
• Highly motivated, can-do attitude, and result-oriented
• Strong team player, experienced in working with virtual and international teams
• Strong oral and written communication and presentation skills
• Willingness to accept additional responsibilities

Preferred Skills

• Familiarity with Enterprise collaboration technology like Microsoft Teams, O365
• Working knowledge of networking technologies

About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to delivering the right mix of collaboration services to SAP's workforce to enable their success. At SAP, we build breakthroughs together.

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