Customer Service Nursing Specialist

hace 1 mes


Monterrey, Nuevo León, México Hexaware Technologies A tiempo completo

About Us

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Hexaware Technologies is a leading global provider of IT services and consulting. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.

Job Summary

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We are seeking a highly skilled and experienced Certified NCLEX-RN Bilingual Nurse to join our team as a Customer Service Nursing Specialist. In this role, you will provide exceptional customer service to patients with varying levels of medical concerns, using your clinical assessment skills to determine the appropriate course of action.

Responsibilities

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  • Provide telephone triage to patients with medical concerns, assessing their symptoms and determining whether medical attention is necessary">
  • Use electronic medical/health records to document patient information and communicate with healthcare providers">
  • Utilize various computer software, including Microsoft Word, Excel, Outlook, and the internet to perform job duties">
  • Maintain confidentiality and adhere to all HIPAA regulations">
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Requirements

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To be successful in this role, you must have:

Education and Certifications

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  • Current NCLEX-RN certification">
  • Licensure in at least one US state (Illinois preferred)">
  • Bilingual skills in English and Spanish">
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Skills and Qualifications

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  • 3-5 years of recent experience in telephone triage or call center nursing">
  • Strong clinical assessment and communication skills">
  • Ability to work independently and as part of a team">
  • Knowledge of electronic medical/health records and computer software">
  • Excellent typing skills and ability to prepare forms and correspondence quickly and accurately">
  • English language proficiency (IELTS/TOEFL certification a plus)">
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What We Offer

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As a Customer Service Nursing Specialist at Hexaware Technologies, you can expect:

Salary and Benefits

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$30,000 - $40,000 per month

Relocation bonus

Law benefits

Over the law benefits

Weekends off (Monday to Friday shift)

Work-life balance



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