Workup Specialist

We are seeking a highly skilled and compassionate Donor Management Coordinator to join our team at Be The Match Mexico. As a key member of our organization, you will play a critical role in coordinating all aspects of managing donors in the workup process.

• Donor Support and Experience
  • Assess and address donor needs and concerns, offering personalized support while respecting cultural and age-related differences.
  • Enhance donor experience through exceptional service and personalized interactions.
• Workup Coordination
  • Arrange and conduct donor information sessions, manage scheduling for physical exams and medical clearances, and ensure timely completion of donation-related tasks.
  • Oversee collection and management of required documents, blood samples, and prescriptions, ensuring all regulatory requirements are met.
  • Assist with donation activities, including post-donation tasks and communication with relevant teams to address any issues.
  • Keep the Case Manager and donor updated on progress, handle documentation and paperwork, and work with third-party exam sites if needed.
  • Contact donors for recovery assessments, arrange necessary blood samples, and manage any barriers or issues that arise.
• Continuous Process Improvement
  • Adopt and implement strategies for continuous process improvement to meet organizational and departmental goals.
• Continuing Education
  • Attend NMDP-sponsored meetings and trainings, and stay updated with current policies and industry knowledge.
• Other Duties
  • Adhere to NMDP standards and applicable regulations, work with team members to ensure optimal donor experiences, and participate in team responsibilities, project teams, and other assigned duties.

• Education and/or Experience
  • Postsecondary education such as a certificate, associate's or bachelor's degree. A combination of relevant education, certification or experience, in addition to the minimum experience, may be substituted for the degree requirement.
  • Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting.
• Skills and Abilities
  • Flex working hours based on donors' needs. This includes working non-traditional/outside of core business hours (evenings, weekends, and occasional holidays).
  • Demonstrate strong critical thinking and decision-making skills.
  • Demonstrate intermediate computer skills including experience with Microsoft office software, strong attention to detail and excellent organizational skills.
  • Accurately and efficiently complete sensitive data forms.
  • Exhibit well-developed interpersonal skills dealing with people of different cultures and styles.
  • Demonstrate advanced communication skills to include writing and oral abilities to connect with a wide range of people to discuss sensitive information.
  • Demonstrate strong customer service skills and ability to apply concepts of active listening and empathy in dealing with people who are experiencing major life decisions.
  • Learn medical terminology and explain complex medical concepts to the general public in easy to understand terms.
• Preferred Qualifications
  • Associate's or bachelor's degree in a health or science field.
  • Medical terminology, case-note documentation, and medical histories.
  • Patient interaction or care experience in a healthcare setting.
  • Experience working in a regulated environment to include a demonstrated knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP) preferred.
  • Knowledge of COFEPRIS.