Customer Service Representative

hace 1 semana


Monterrey, Nuevo León, México FLSmidth A tiempo completo
About the Role

We are seeking a skilled Customer Service Representative to join our Order Execution team in Monterrey.

Your Key Responsibilities
  • Collaborate with customers, expediting and logistics teams to ensure timely delivery of orders.
  • Prioritize, manage, and place Sales Orders from received purchase orders from our customers, as well as push requisitions to buyers and update customer portals.
  • Maintain an open order log, tracking orders as they progress through our Enterprise Resource Planning (ERP) system.
  • Communicate effectively with customers via phone and email, keeping them informed about their orders.
  • Perform daily calls according to predefined procedures and processes to guarantee on-time delivery.
  • BUILD STRONG RELATIONSHIPS WITH GLOBAL COLLEAGUES AND CUSTOMERS TO CULTIVATE A POSITIVE WORK ENVIRONMENT.
What We Are Looking For
  • Previous experience in order processing and execution.
  • Excellent customer service skills and ability to build strong relationships with internal and external stakeholders.
  • Proficiency in Microsoft Excel and understanding of ERP systems.
  • Logistics knowledge is a plus.
What We Offer
  • A diverse and inclusive workplace committed to equal opportunities.
  • A global network of supportive colleagues and growth opportunities.
  • Work-life balance to focus on professional and personal priorities.
  • Time to recharge through vacation days and holidays.
  • Savings fund and Christmas allowance.
About Us

FLSmidth is a leading supplier of engineering, equipment, and service solutions to the mining and cement industries. Our mission is to help our customers improve performance, lower operating costs, and reduce environmental impact. With our MissionZero programme, we aim to provide solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials.

We operate globally, with over 9,000 employees present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.

We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.

For more information, please visit FLSmidth.com/careers.



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