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Quality Assurance Manager

hace 2 meses

Xico, México Marriott International, Inc A tiempo completo
{"Job Title": "Quality Assurance Manager", "Job Summary": "We are seeking a Quality Assurance Manager to join our team at The Ritz-Carlton. As a Quality Assurance Manager, you will be responsible for implementing quality assurance processes that meet the company's mission and brand standards. You will champion the Quality function and build support for change.

Key Responsibilities:

* Coaches managers on adopting the Total Quality Management leadership style.
* Conducts monthly audits to ensure compliance with company and brand standards.
* Makes and executes the necessary decisions to keep the property moving forward toward achievement of goals.
* Directs property quality efforts to address critical customer requirements.
* Assists with regional and/or company-wide implementation of company best practices.
* Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.

Requirements:

* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major. 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
* OR
* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

What We Offer:

* The opportunity to work with a global brand leader in luxury hospitality.
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.

If you are a motivated and results-driven individual who is passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.

At Marriott International, we are committed to fostering a culture of inclusion, diversity, and respect. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._