Quality Assurance Specialist
hace 1 día
Job Summary
Citi is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of tasks provided by yourself and others on the team.
Responsibilities
- Stay up-to-date with best practices in Quality Assurance.
- Provide input on training and development needs for assigned personnel.
- Evaluate subordinates' performance and make recommendations for pay increases, promotions, terminations, etc.
- Direct impact by ensuring the quality of tasks provided by self and others on team.
- Exchange ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.
Qualifications
- Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook).
- Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery.
- Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience.
- Bachelor's/University degree or equivalent experience.
Additional Information
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the EEO is the Law poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting.
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