**Operations Manager**, **Business Operations Manager**, **Team Lead, Operations**

hace 4 semanas


Guadalajara, Jalisco, México Csc Solutions A tiempo completo

About CSC Solutions

CSC Solutions is a leading provider of bilingual contact center services. We are seeking a dynamic Operations Manager to spearhead our operations at our Guadalajara office. If you have a knack for overseeing daily operations, leading teams, and driving performance, we'd love to connect you.

Key Responsibilities:

  • Team Management: Lead a team of 8 agents, ensuring optimal performance and productivity.
  • Client Relations: Act as the primary point of contact for clients, ensuring their needs and expectations are met consistently.
  • Operational Efficiency: Implement and refine operational procedures to optimize efficiency and service quality.
  • Performance Metrics: Monitor key performance indicators (KPIs) and implement strategies to meet and exceed targets.
  • Training & Development: Oversee training initiatives to ensure agents are equipped with the necessary skills and knowledge.
  • Reporting: Generate detailed reports on operational performance, team productivity, and other relevant metrics.
  • Budget Management: Oversee office expenses and budgets, ensuring optimal resource allocation.
  • Problem Solving: Address operational challenges swiftly, implementing effective solutions.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 3-5 years of experience in an operations management role, preferably in a contact center environment.
  • Fluent in both English and Spanish.
  • Strong leadership and team management skills.
  • Proficient in Microsoft Office Suite and familiar with industry-specific software.
  • Proven ability to drive operational excellence and achieve KPIs.
  • Excellent communication and interpersonal skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-growing company with a vibrant team.
  • Professional growth and development prospects.
  • Regular team events and celebrations.

Tipo de puesto: Tiempo completo

Salario: $15,000.00 - $20,000.00 al mes

Horario:

Lunes a viernes

Lugar de trabajo: Empleo presencial


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