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Customer Service Representative

hace 2 meses


Guadalajara, Jalisco, México Vishay Intertechnology Inc. A tiempo completo

Job Summary

The Customer Service Inside Sales team at Vishay Intertechnology Inc. plays a vital role in delivering exceptional customer experiences. As a key member of this team, you will be responsible for performing order entry functions, reviewing contracts, and ensuring compliance with SAP rules and guidelines.

Key Responsibilities

  • Enter orders and contracts into SAP, following established guidelines and procedures.
  • Submit RMA authorization requests and process SAP RMA once authorized.
  • Request quote requests in SAP/Legacy for customers and communicate with Marketing to generate Material master and Customer Information Records when necessary.
  • Monitor EDI workflow and correct issues to ensure smooth order processing.
  • Provide timely and accurate responses to customer inquiries, utilizing SAP and factory support.
  • Communicate critical customer information to business units and work on logistics issues, tracking, and document management.

Requirements

  • Excellent communication and organizational skills to effectively process customer orders and handle daily workloads.
  • Ability to multitask and work with factory contacts in Marketing, Planning, Quality, and other business units.
  • Proficiency in Microsoft Office products and ability to learn numerous product lines.
  • Professional with a bachelor's degree in administrative areas or engineering related to electronics.
  • 1-3 years of experience in the electronics industry.

About Us

Vishay Intertechnology Inc. is a leading global manufacturer of electronic components. We are committed to delivering high-quality products and exceptional customer service.