Cloud Infrastructure Specialist
hace 10 horas
Microsoft's mission is to empower every person and organization on the planet to achieve more. As a Senior Data Center IT Support Professional at Microsoft, you will play a crucial role in delivering the core infrastructure and foundational technologies for Microsoft's online services.
The ideal candidate will have at least two years of experience supporting IT equipment or related technology, as well as strong technical skills and excellent communication abilities.
This position requires the ability to work 100% onsite in Queretaro, Mexico, and fluency in English and Spanish. You will also need to pass a Microsoft Cloud background check upon hire/transfer and every two years thereafter.
As a member of our team, you will be responsible for ensuring SAW devices are in a healthy state, meeting Security's compliance standard. This includes receiving confidential information to perform BIOS setting changes, managing SAW inventory, and providing guidance to users for common SAW repair issues.
In addition, you will perform Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt, provide Senior Data center Technician-level support when needed, and assist with the deployment of on-site DC physical infrastructure.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on qualifications and experience, plus industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and generous time away.
Salary: $90,500
Responsibilities:
- Building strong working relationships with people working within the data center and at corporate.
- Ensuring SAW devices are in a healthy state, meeting Security's compliance standard.
- Receiving confidential information to perform BIOS setting changes.
- Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
- Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
- Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
- Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
- Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
- Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
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