Last Mile Operations Director

hace 4 semanas

Xico, México Amazon A tiempo completo

At Amazon, we are committed to delivering exceptional customer experiences. As a Senior Distribution Manager, you will play a crucial role in exceeding our customers' expectations by ensuring fast, accurate, and cost-effective delivery of their orders. This involves leading a team of Process Assistants and Delivery Service Partners (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs, including management representatives and their drivers.

The ideal candidate will have a solid understanding of Last mile operations and experience using Lean Manufacturing tools. You will be responsible for managing site performance, overseeing support functions and external stakeholders, defining site vision, building positive work culture, and leading leadership routines. Additionally, you will ensure a safe yard place for 700+ parcels daily, manage more than 280+ properly trained associates, and address associate needs so they can focus on their jobs.

Key responsibilities include:

  • Responsible for key metrics including Safety Metrics, On-The-Road Metrics, Under the Roof Metrics, and Cost Metrics, including lead savings projects.
  • Responsible for goals in an area where the strategy may not yet be defined, establishing workflows, SLAs, and operational excellence mechanisms at the site.
  • CX&Q performance metrics: Safety, Driver, Productivity, Quality, Delivery, Cost, and developing detailed plans for improvement in the metrics based on the operating vision and current performance standards with ACES and DSP.

A Day in the Life:

You will spend most of your time on-site, collaborating with your team and focusing on long-term objectives. This includes creating contingency plans to keep operations running, mitigating against disruptions, and driving initiatives that boost quality, safety, and productivity. You will be a source of accountability and a business-wide champion of best practice.

We offer a competitive salary of $120,000 - $180,000 per year, depending on location and experience. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.

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