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Regional Team Lead Network Operations

hace 2 meses

Veracruz, Veracruz-Llave, México Engie Group A tiempo completo
Regional Team Lead Network Operations

We are seeking an experienced and proactive Regional Team Lead to manage our team of experts and First Level Escalation Engineers. This position plays a crucial role in ensuring seamless IT support across various time zones as part of our follow-the-sun model.

Key Responsibilities:
  • Team Management: Lead and mentor a team of Experts and First Level Escalation Engineers, ensuring high performance and professional development.
  • Incident Management: Supervise the resolution of incident tickets and requests related to Network, Identity & Access, and other IT services.
  • Collaboration: Foster a collaborative environment within the team, with other local & regional teams, as well as with global teams.
  • Reporting: Prepare and deliver regular reports on team performance, incident resolution times, and other key metrics to internal and external stakeholders.
  • Process Improvement: Identify and implement improvements to support processes.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in an IT support role with at least 3 years in a leadership or supervisory position.
  • Certification in relevant technologies is a plus.

Technical Skills:

  • Fortinet
  • Spectrum, Cacti
  • OKTA: Knowledge and experience in managing and troubleshooting OKTA identity management solutions.
  • Active Directory: Proficiency in Active Directory administration and troubleshooting.