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Customer Service Ambassador
hace 2 meses
About the Role
The Premium Customer Services Representative is a key ambassador of American Airlines, providing exceptional hospitality and customer service to our most valued guests. As a member of the Premium Services team within our Mexico City Airport group, you will be responsible for delivering comprehensive domestic and international ticketing functions, boarding pass issuance, seat assignments, and managing guest needs during off-schedule operations.
Key Responsibilities
- Provide superior customer service and support to guests in all areas of Premium Customer Services
- Manage guest needs during off-schedule operations, including handling complex issues and resolving customer complaints
- Issue boarding passes, manage seat assignments, and provide operational support to ensure seamless guest experiences
- Promote Admirals Club memberships and offer personalized recommendations to enhance guest loyalty
- Collaborate with colleagues to achieve team goals and objectives, ensuring exceptional customer satisfaction and loyalty
Requirements
- Valid USA visa (B1/B2)
- High school diploma or GED
- Fluent English language skills, with ability to read, write, and communicate effectively
- Ability to secure airport authority and/or Customs security badges, if applicable
- Excellent customer service and interpersonal skills, with a strong focus on hospitality and professionalism
- Ability to work under pressure, handle multiple projects concurrently, and maintain attention to detail
What We Offer
- Travel perks, including access to over 365 destinations on more than 6,800 daily flights
- Comprehensive health benefits, including access to wellness programs and resources
- Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises
About American Airlines
Inclusion and diversity are the foundation of our workforce at American Airlines. Our Employee Business Resource Groups are focused on connecting our team members to our customers and communities, helping team members reach their full potential.
