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Senior Research Operations Program Manager

hace 2 meses

Guadalajara, Jalisco, México Zillow A tiempo completo
About the Role

The Senior Research Operations Program Manager will play a critical role in driving the success of Zillow's Research & Insights team. This individual will partner with research, design, content strategy, product management, marketing, engineering, and data science teams to help drive impact, scale, and efficiencies.

The ideal candidate will have a strong track record of breaking down processes and identifying challenges to deliver business improvements. They will be able to lead cross-team planning, operationalize resource stewardship, and partner with research operations leadership to set team goals and maximize team resources.

This role requires a strong sense of ownership and drive, with the ability to prioritize competing needs and balance business requirements with customer experience. The successful candidate will be able to communicate effectively with a variety of audiences, from product team members to directors/VPs.

Key Responsibilities:

  • Lead cross-team planning to ensure a comprehensive view of all research conducted by four disciplines
  • Operationalize resource stewardship to ensure the research team is addressing Zillow's highest priorities
  • Partner with research operations leadership to set team goals and maximize team resources
  • Collaborate with cross-functional groups to produce results and drive business improvements
  • Develop and maintain repeatable processes for research, including project documentation, status tracking, and reporting

Requirements:

  • 4+ years of experience in research operations or project/program management
  • 3+ years of experience in technology or user experience research
  • Consistent track record of breaking down processes and identifying challenges to deliver business improvements
  • Ability to lead cross-team planning and operationalize resource stewardship
  • Strong communication and collaboration skills

About Zillow:

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

At Zillow, we're committed to fostering an inclusive, innovative environment where our employees can thrive. We're an equal opportunity employer and welcome candidates from diverse backgrounds to join our team.