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Senior UX Research Analyst
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Whirlpool Corporation is a leading global home appliance company, dedicated to improving life at home and inspiring generations with its iconic brands. The company is driving innovation to meet the evolving needs of consumers through its portfolio of brands, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. With a strong commitment to sustainability, Whirlpool Corporation aims to be the best kitchen and laundry company, making a positive impact on the world.
The Team You Will Be Part OfThe DESIGN team at Whirlpool Corporation supports the company's vision by inspiring lasting engagement, product leadership, and meaningful experiences at home and in the world. We achieve this through a foundation of empathy, innovation, sustainability, and craftsmanship, with people at the center of our process. Our global studios are home to over 100 designers, working in dedicated teams to drive design excellence.
This Role in SummaryWe are seeking a highly experienced and motivated Senior User Experience Research Analyst to join our Perceived Quality team. This role will focus on optimizing the usability and ergonomics of our home appliance portfolio. The successful candidate will play a critical role in ensuring our products meet the highest standards of user experience and perceived quality. As a Senior Analyst, you will lead human factors research, collaborate with cross-functional teams, and provide expert guidance to enhance product design and functionality.
Your Responsibilities Will Include- Advocate for users through a Human-Centered Design approach, ensuring that our products meet the evolving needs of consumers.
- Create compelling, inspiring, and unique digital designs for Whirlpool-connected home appliances and services, driving innovation and excellence in user experience.
- Orchestrate multi-sensory design solutions involving sound, motion, visual elements, light, sensor impacts, remote UIs, and voice UIs, to create seamless and intuitive user experiences.
- Communicate the user experience through wireframes, flow diagrams, storyboards, mockups, or high-fidelity prototypes, ensuring that design decisions are informed by user research and testing.
- Plan and execute usability testing to evaluate product prototypes and final designs, identifying areas for improvement and ensuring that our products meet the highest standards of usability and accessibility.
- Conduct in-home research to understand consumer needs, behaviors, and abilities, providing valuable insights to inform design decisions.
- Analyze user behavior, preferences, and feedback to identify areas for design improvement, ensuring that our products meet the evolving needs of consumers.
- Conduct human factors research using interviews, surveys, and ergonomic assessments, to ensure that our products are safe, efficient, and comfortable to use.
- Review and improve the ergonomic aspects of product designs, ensuring that they meet human factors and ergonomics standards and regulations.
- Bachelor's degree in Human Factors Engineering, Ergonomics, Cognitive Psychology, Industrial Design, or related field from an accredited school.
- 5-7 years of professional experience in human factors engineering, usability testing, or a related field, with a strong background in consumer goods.
- Proven experience leading human factors research and applying findings to product design, with a strong track record of driving design excellence.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights, ensuring that design decisions are informed by user research and testing.
- Proficiency in human factors research methods, usability testing tools, and ergonomic assessment techniques, with a strong understanding of design principles and human-centered design.
- Strong project management and planning skills, with the ability to manage multiple projects and priorities, ensuring that design projects are delivered on time and within budget.
- Strong written, verbal, and interpersonal communication skills, with the ability to facilitate communication across different disciplines, ensuring that design decisions are informed by user research and testing.
- Proficiency in relevant software tools and technologies, with a strong understanding of design principles and human-centered design.
- Strong decision-making abilities, self-motivation, and self-directed, with a strong commitment to driving design excellence and improving user experience.
At Whirlpool Corporation, we value and celebrate diversity, and are committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
