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Operations Manager
hace 2 meses
About the Role:
Motion Industries, a leading industrial distributor, is seeking an experienced professional to oversee the day-to-day operations of our transportation and logistics functions. As an Operations Manager, you will be responsible for supervising a team of specialists who will handle booking, shipping, tracking, and billing on both import and export shipments while providing exceptional customer service to our clients.
Responsibilities:
- Establish and Maintain Relationships with Customers through professional and timely communications, and inquiry responses.
- Ensure Team Performance by guiding CSRs and Team Leaders to achieve their goals and meet day-to-day operations' needs.
- Coordinate Capacity Assignment according to Customer's requirements and needs with the Procurement/Capacity team that meet the financial and service expectations of Motion Industries.
- Monitor Team Performance and identify areas for improvement.
- Secure and Request Automation of rates in TMS.
- Ensure Carrier Performance meets customer expectations.
- Make Strategic Decisions with the Capacity and Sales team that positively impact Motion Industries profitability and/or customer costs.
- Communicate Service Issues to customer or TP management.
- Demonstrate Ownership of assigned segments of business.
- Analyze Customer and Carrier Data to identify cost-saving opportunities.
- Assist in Onboarding Processes.
- Oversee Team Performance and monitor service across different zones/accounts.
- Track Volume and Revenues on a weekly basis (Scorecards).
- Oversee and Correct Service Issues with customers.
Basic Qualifications:
- 2 - 3 years of experience in Logistics.
- At least 1 year managing personnel.
- Microsoft Excel—knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables, and advanced formulas.
- Advanced Spanish and English written, oral, and presentation communication skills.
Preferred Qualifications:
- Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.