Software Support Engineer II

hace 4 semanas


Xico, México Ncr Atleos A tiempo completo
About NCR Atleos

NCR Atleos is a leading provider of financial technology solutions, dedicated to expanding financial access and improving operational efficiency for financial institutions and retailers worldwide.

Job Summary

The Software Support Engineer II will work in a complex technical environment, resolving and providing solutions to customer problems. They will identify, design, and develop solutions for product and system problems, communicating with internal and external organizations to resolve issues while maintaining full ownership.

Key Responsibilities

  • Knowledgeable on assigned product solution(s) and can investigate issues with minimal assistance.
  • Mentor and assist support peers in product and systems technical details, management of issues, and all aspects of the respective role.
  • Design corrective action(s) to resolve product or system problems with no known solutions.
  • Gather and analyze information, formulate, and test hypothesis.
  • Identify, design, develop, and validate solution.
  • Collaborate and communicate with technical suppliers, including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services, and Technical Support Specialists as appropriate, while maintaining ownership of the incident.
  • Ability to manage multiple issues of differing stages of investigation and priority without assistance.
  • Work with product developers to assess and create product alterations and contribute to long-term solutions.

Requirements

  • Education: Bachelor of Science or Master of Science degree in a discipline related to the product technology, such as electrical, mechanical, computer engineering, or computer science.
  • Minimum of 3 years' software-related job experience (support/development) or High school education with a minimum of 7 years' software-related job experience (support/development).

Skills

  • Problem-solving
  • Proactive
  • Strong communication

Equal Employment Opportunity

NCR Atleos is an equal-opportunity employer. It is NCR Atleos' policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.



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