Operational Management Specialist
hace 1 mes
**About the Role**
We are seeking an experienced Operational Management Specialist to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De C.V. as a Team Lead - Delivery Station Operations. In this role, you will be responsible for leading a 20+ hourly team at a delivery station, ensuring safety, efficiency, and customer satisfaction.
**Key Responsibilities:**
- Balancing Work and Fun with Associates: Foster a positive and productive work environment by balancing work demands with fun activities that promote teamwork and associate engagement.
- Executing Business Goals and Supporting Process Improvement: Develop and implement strategies to achieve business objectives while continuously identifying areas for process improvement.
- Developing and Monitoring Key Business Processes: Design, implement, and monitor key business processes to ensure they align with company goals and standards.
- Analyzing KPIs and Measuring Driver Performance: Analyze key performance indicators (KPIs) to measure driver performance, identify areas for improvement, and develop strategies to optimize results.
- Implementing Change and Developing New Processes: Implement changes and develop new processes to drive business growth, improve efficiency, and enhance customer satisfaction.
**Requirements:**
- A completed high school diploma is required.
- Basic English language skills are necessary.
- +2 years of previous experience in a management or leadership role are required.
**Salary:** The estimated annual salary for this position is $65,000 - $85,000, depending on location and experience. This figure is based on national averages and may vary depending on individual circumstances.
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