Customer Service Representative
hace 3 semanas
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at American Express. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and support.
Key Responsibilities
- Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment.
- Consult with Card Members to understand their needs and tailor unique and personal solutions for them.
- Add value for our customers through unexpected relevant recommendations of product offers and benefit enrollments.
- Utilize your service-oriented personality to develop key selling skills to optimize and solidify the customer relationship.
- Address general and account-specific customer inquiries, including statement inquiries, card replacement, and rewards redemption.
Requirements
- Strong written and communication skills to converse effectively with customers.
- Resilience to efficiently manage a steady stream of customer calls and balance performance to meet various metrics.
- Ability to showcase humility and care through emotional acknowledgement of customer queries and situations.
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines.
- Driven to please by providing the ultimate experience for our Card Members on every interaction.
About American Express
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, and a diverse working environment that rewards high performance with target-driven incentives.
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