Endpoint Security Specialist
hace 2 meses
Azka IT Consulting is a leading IT consulting firm that connects top IT talent with Latin American and United States companies.
We are seeking a highly skilled Endpoint Security Specialist to join our team.
Key Responsibilities:
- Endpoint Security Product Management: Manage all Endpoint Security products, including Agents, Endpoint Security Platform, Firewall, Threat Prevention, Adaptive Threat Prevention, DLP, MNE, EDR, and SCP.
- Issue Resolution: Handle production and pre-production environment issues related to Endpoint Security products.
- Security Compliance: Take care of scheduled and manual security compliance reports for security products.
- Product Testing: Conduct testing of new release security product versions on the pre-production environment.
Key Activities:
- Endpoint Security Product Installation and Removal: Install and remove Endpoint Security products on Windows, Mac, Linux, and Server.
- Product Upgradation: Upgrade Endpoint Security products.
- System Deletion: Delete systems from ePO for exiting employees.
- Troubleshooting: Troubleshoot security product configuration issues.
- Regular Updates and Monitoring: Regularly update and continuously monitor Endpoint Security products.
Key Accountabilities:
- Incident Management: Manage incidents related to Security products and provide solutions to end-users.
- Service Request Management: Manage service requests related to Firewall, Proxy, and DLP as part of Security products.
- Employee Support: Provide support to employees online and troubleshoot their issues.
- Ticket Management: Raise tickets in the support portal for unknown issues.
- Product Engineering Team Collaboration: Collaborate with the product engineering team for product version rollout in the pre-production environment.
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