Endpoint Security Specialist
hace 2 meses
AZKA IT Consulting is a leading Mexican firm dedicated to connecting top-tier IT professionals with organizations across Latin America and the United States.
We are seeking a skilled Endpoint Security Specialist to join our team.
Key Responsibilities:
Endpoint Security Management:
- Overseeing all Endpoint Security Solutions (Agents/Endpoint Security Platforms/Firewalls/Threat Prevention/Adaptive Threat Prevention) alongside DLP/MNE/EDR/SCP.
- Addressing issues in both Production and Pre-production environments related to Endpoint Security solutions.
- Managing scheduled and ad-hoc security compliance reporting for various security products as necessary.
- Conducting testing for new versions of security products in the pre-production environment.
Core Activities:
- Installation and removal of Endpoint Security products on Windows, Mac, Linux, and Server platforms.
- Upgrading Endpoint Security products.
- Removing systems from ePO for departing employees.
- Troubleshooting configuration issues related to security products.
- Performing regular updates, continuous monitoring, and detailed reporting.
Accountabilities:
- Managing incidents related to security products for end users.
- Handling service requests for exceptions or access related to Firewall/Proxy/DLP as part of security products.
- Engaging with employees online to troubleshoot issues and provide solutions.
- Submitting tickets in the support portal for unresolved issues.
- Participating in product engineering team discussions for the rollout of product version upgrades in the pre-production environment.
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