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Technical Support Representative

hace 2 meses


Xico, México Tlnt &Amp; Spin Hire A tiempo completo

Job Summary

Tlnt &Amp; Spin Hire is seeking a highly skilled Technical Support Representative to join our growing team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities

  • Provide first-line support to consumers, patients, and doctors via ticketing systems and other communication channels.
  • Respond to inquiries promptly and professionally, ensuring high customer satisfaction.
  • Escalate complex issues to appropriate teams when necessary.
  • Assist users with logging in, resetting passwords, and other administrative tasks.
  • Troubleshoot common technical issues and provide clear, step-by-step solutions.
  • Collaborate with the technical team to resolve more complex problems.
  • Help users sign up, input data, run scans, view results, and connect with doctors through the mobile application.
  • Assist doctors with patient setup, scanning procedures, and result sharing via the administrative website.
  • Provide guidance on best practices for using the platform effectively.
  • Document user feedback on product features and usability.
  • Prepare regular reports on common issues, user satisfaction, and areas for improvement.
  • Collaborate with product development teams to enhance the user experience based on feedback.

Requirements

  • A bachelor's degree in information technology or computer science or a related field is preferred.
  • Minimum of 2 years of experience in a customer support role, preferably in a technology or healthcare setting.
  • Experience with mobile applications and web-based administrative systems is essential.
  • Strong understanding of mobile and web technologies.
  • Familiarity with ticketing systems like Zendesk or similar customer support platforms.
  • Basic troubleshooting skills for common tech issues.

What We Offer

Tlnt &Amp; Spin Hire offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.