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Technical Support Representative
hace 2 meses
Job Summary
Tlnt &Amp; Spin Hire is seeking a highly skilled Technical Support Representative to join our growing team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
Key Responsibilities
- Provide first-line support to consumers, patients, and doctors via ticketing systems and other communication channels.
- Respond to inquiries promptly and professionally, ensuring high customer satisfaction.
- Escalate complex issues to appropriate teams when necessary.
- Assist users with logging in, resetting passwords, and other administrative tasks.
- Troubleshoot common technical issues and provide clear, step-by-step solutions.
- Collaborate with the technical team to resolve more complex problems.
- Help users sign up, input data, run scans, view results, and connect with doctors through the mobile application.
- Assist doctors with patient setup, scanning procedures, and result sharing via the administrative website.
- Provide guidance on best practices for using the platform effectively.
- Document user feedback on product features and usability.
- Prepare regular reports on common issues, user satisfaction, and areas for improvement.
- Collaborate with product development teams to enhance the user experience based on feedback.
Requirements
- A bachelor's degree in information technology or computer science or a related field is preferred.
- Minimum of 2 years of experience in a customer support role, preferably in a technology or healthcare setting.
- Experience with mobile applications and web-based administrative systems is essential.
- Strong understanding of mobile and web technologies.
- Familiarity with ticketing systems like Zendesk or similar customer support platforms.
- Basic troubleshooting skills for common tech issues.
What We Offer
Tlnt &Amp; Spin Hire offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.