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About Leoni
Leoni is a global manufacturing company that offers a wide range of products and services to various industries. We are committed to innovation, intercultural exchange, and further development.
Job Summary
We are seeking an experienced Customer Service Representative to join our team in Mexico. The successful candidate will be responsible for providing expert customer service to selected customers, including day-to-day operations between Leoni, customers, production facilities, and third-party logistics.
Key Responsibilities
- Manage day-to-day customer service for selected customers, ensuring timely and effective communication and resolution of customer inquiries and issues.
- Coordinate day-to-day operations between Leoni, customers, production facilities, and third-party logistics, ensuring seamless execution of customer orders and delivery of products.
- Process customer orders in the ERP system, analyze customer schedules against agreed contracts, and negotiate potential solutions for deviations.
- Monitor availability of required finished goods at production facilities and initiate emergency measures if required.
- Support the dispatch process and outbound truck planning at production facilities.
- Support the technical change process in the ERP system.
- Ensure accuracy of FG inventory in the ERP system, support cycle counting, and stock take process at production facilities.
- Track ADC FG excess stock and take necessary actions to reduce it.
- Monitor KPIs in the area of responsibility and customer satisfaction, and coordinate actions in case of deviations.
- Support Sales for VCM related recharges to customers.
- Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers.
Requirements
- Degree in Economics or Engineering.
- Customer service/planning experience, preferably in the automotive industry.
- English language proficiency at C1 level.
- MS-Office and ERP system knowledge, preferably SAP.
- Self-starter, organized, quick learner, and result-oriented.
- Ability to work in a high-pressure environment, prioritize tasks in multiple work streams, and work in an international team.