Customer Service Representative

hace 1 mes


Hermosillo, Sonora, México MCI, LC A tiempo completo
Job Title: Call Center Representative

Job Summary:

MCI is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner
  • Resolve customer issues and concerns in a timely and effective manner
  • Provide product and service information to customers
  • Meet or exceed sales and customer satisfaction targets
  • Work collaboratively with other team members to achieve business objectives

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

Preferred Qualifications:

  • Previous customer service experience
  • Knowledge of sales and customer service principles
  • Ability to work in a team environment and build strong relationships with colleagues

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About MCI:

MCI is a leading provider of business process outsourcing and customer service solutions. We are committed to delivering exceptional service to our clients and their customers, and we are seeking talented and motivated individuals to join our team.



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