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HR Advisor
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Senior HR Advisor to join our Solution Center team at Carrier. As a key member of our HR team, you will be responsible for providing expert HR guidance and support to employees, managers, and HR business partners.
Key Responsibilities
- Provide accurate and timely responses to HR inquiries, leveraging HR knowledge and expertise to resolve complex issues.
- Utilize ServiceNow case management system to manage and resolve HR cases, striving for first contact resolution.
- Develop and maintain a comprehensive HR knowledge base to support employee self-service and improve HR efficiency.
- Collaborate with HR business partners, Communities of Expertise, and other stakeholders to resolve HR-related issues and improve HR processes.
- Participate in continuous improvement projects to enhance employee experience and HR efficiency.
- Contribute to the development of Workday and ServiceNow enhancements to improve HR processes and employee experience.
- Document and update HR processes and procedures to ensure accuracy, relevance, and consistency.
Requirements
- University degree in Human Resources or related field.
- At least 3 years of experience in HR, with a focus on HR advisory and support.
- Advanced English language skills (conversational).
- Demonstrated experience in issue identification and escalation.
- Experience communicating through various HR channels.
- Experience understanding and meeting Key Performance Indicators (KPIs).
- Previous contact center experience preferred.
- Strong customer service orientation and ability to maintain confidentiality.
- Familiarity with HR policies and procedures.
- Experience with HR and case management systems.
- Ability to assist others in understanding new HR processes and influencing them to adopt new ways of working.
- Strong troubleshooting skills and ability to work in a high-pressure team environment.
- Experience documenting business processes in a visual format and writing detailed business process documents.
- Microsoft Office and Workday skills.
Benefits
We offer a competitive benefits package, including health insurance and professional development opportunities.
Our Commitment to You
We strive to create a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, and fosters teamwork. We value diversity and inclusion as the engine to growth and innovation.