Insurance Customer Service Representative

hace 2 semanas


Tijuana, Baja California, México Allstate A tiempo completo

Integon, part of The Allstate Corporation, is a leader in property and casualty insurance servicing. We support our insurance company affiliates by offering a range of products, including personal auto, homeowners, RV, and small business auto insurance.

This role is responsible for providing quality customer service to property insurance customers. The ideal candidate will have effective communication skills and be able to handle high-volume inbound calls and process complaints in a timely manner.

Key Responsibilities:

Provide timely and accurate customer service to ensure customer satisfaction
Handle inbound telephone calls from customers, agents, and carriers to resolve inquiries
Update records and note system as required
Meet and maintain availability standards, schedule adherence, and attendance guidelines
Assist with answering questions in the help desk
Cross-train to assist with borrower follow-ups

Functional Skills:

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Effective verbal and written communication skills
Sound analytical skills

Education:

High School Diploma or GED (preferred)

Experience:

0-2 years experience (preferred)

At Allstate:

We strive to create an inclusive environment where our employees feel valued and empowered to lead, drive change, and give back. Our recognition of several inclusivity and diversity awards demonstrates our commitment to this goal.



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