Digital Transformation Lead
hace 1 día
About Us
At Hsbc, we are committed to delivering a sensational customer experience and achieving our growth targets. Our Direct Channels in Wealth and Personal Banking Mexico play a key role in this aspiration.
Job Title: Digital Transformation Lead - Mobile Banking
Salary: Competitive salary range: $150,000 - $200,000 per annum
Job Summary: We are seeking an experienced Digital Transformation Lead to lead and define the strategy for our Mobile Banking channel. The successful candidate will have a strong understanding of customer journey mapping and process improvement.
Key Responsibilities:
- Lead and define the Mobile Banking strategy with senior stakeholders
- Manage teams to deliver best-in-class digital origination journeys across WPB products
- Engage with IT to construct quality customer experiences at improved cost and time to market
- Sort through clear criteria to aid prioritization for drawdown
- Drive NPS for digital channels, analyzing and implementing actions to ensure seamless customer experiences through digital channels in all new functionalities
- Align with global and local Value Streams to ensure correct delivery pace and alignment on priorities
- Assess risks and controls to ensure compliance with regulation and mitigate existing risks seen on product management
Requirements:
- Bachelor's degree or equivalent, with experience in a global organization, working across cultures
- Strong desire and capability to learn and adapt, and demonstrated business knowledge
- Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing high levels of experience
- Strong grasp of customer journey or process mapping
- Advanced/Fluent English is a must
- Experience in roles which have required strong internal and external stakeholder management, effective teamwork and collaboration in a complex organization, as well as managing teams in an ambiguous environment
- Ability to manage and mitigate operational risk effectively
- Strong managerial, communications, organizational, analytical, interpersonal, and leadership skills
- Experience on digital and/or other channels, on delivery of changes
- Exposure to senior management forums and ability to generate execute presentations
Benefits:
- Competitive salary range: $150,000 - $200,000 per annum
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Employee recognition and reward programs
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
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