Digital Transformation Lead

hace 1 día


Xico, México Hsbc A tiempo completo
Job Description

About Us

At Hsbc, we are committed to delivering a sensational customer experience and achieving our growth targets. Our Direct Channels in Wealth and Personal Banking Mexico play a key role in this aspiration.

Job Title: Digital Transformation Lead - Mobile Banking

Salary: Competitive salary range: $150,000 - $200,000 per annum

Job Summary: We are seeking an experienced Digital Transformation Lead to lead and define the strategy for our Mobile Banking channel. The successful candidate will have a strong understanding of customer journey mapping and process improvement.

Key Responsibilities:

  • Lead and define the Mobile Banking strategy with senior stakeholders
  • Manage teams to deliver best-in-class digital origination journeys across WPB products
  • Engage with IT to construct quality customer experiences at improved cost and time to market
  • Sort through clear criteria to aid prioritization for drawdown
  • Drive NPS for digital channels, analyzing and implementing actions to ensure seamless customer experiences through digital channels in all new functionalities
  • Align with global and local Value Streams to ensure correct delivery pace and alignment on priorities
  • Assess risks and controls to ensure compliance with regulation and mitigate existing risks seen on product management

Requirements:

  • Bachelor's degree or equivalent, with experience in a global organization, working across cultures
  • Strong desire and capability to learn and adapt, and demonstrated business knowledge
  • Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing high levels of experience
  • Strong grasp of customer journey or process mapping
  • Advanced/Fluent English is a must
  • Experience in roles which have required strong internal and external stakeholder management, effective teamwork and collaboration in a complex organization, as well as managing teams in an ambiguous environment
  • Ability to manage and mitigate operational risk effectively
  • Strong managerial, communications, organizational, analytical, interpersonal, and leadership skills
  • Experience on digital and/or other channels, on delivery of changes
  • Exposure to senior management forums and ability to generate execute presentations

Benefits:

  • Competitive salary range: $150,000 - $200,000 per annum
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Employee recognition and reward programs
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off


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