Student Engagement Advisor
hace 4 semanas
Job Overview
The Educational Program Consultant role is designed to guide prospective students through the application process for our international programs. The Educational Program Consultant will assist students in evaluating their program choices based on their academic, financial, and extracurricular aspirations. Utilizing both internal and external resources, the Educational Program Consultant will provide tailored advice regarding the requirements and protocols associated with our partner institutions and the broader international education landscape. This position adheres to best practices established by organizations dedicated to promoting education abroad.
Key Responsibilities
Manage incoming inquiries through various channels, including phone, email, and live chat, as well as incomplete applications and information requests. Initiate outbound communications to students, addressing their inquiries and providing informed program recommendations. Skillfully navigate student concerns and questions to help them overcome barriers to applying for our international programs. Collaborate with Program Managers and Regional Directors to identify and address the unique needs of students, ensuring they find suitable program options. Share responsibilities with Program Managers for large-scale outreach campaigns via phone and email. Offer support for significant sales initiatives and assist with seasonal data entry tasks as needed.Qualifications
Bachelor's degree required. Experience in studying, researching, teaching, or engaging in service-learning abroad. Exceptional written and verbal communication abilities. Background in customer service. Strong familiarity with the International Education sector. Experience working within a college or university environment.-
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