Experiential Learning Coordinator
hace 1 mes
Role Overview
WorldStrides is seeking a dedicated and organized individual to support the engagement of students interested in ISA and TEAN programs. As an Experiential Learning Coordinator, you will play a crucial role in coordinating sales funnel activity, including data entry, first point of contact for inbound communication, and responding to requests for more information.
Key Responsibilities
- Review and submit new student inquiries to our lead management system from various online and in-person lead capture sources.
- Create and update student accounts on our systems.
- Process IOLAs (Incomplete Online Applications) from different Higher Ed divisions daily.
- Serve as the first point of contact for some inbound channels.
- Document all student contact in internal Customer Relationship Management software.
- Utilize our phone systems to pass calls to the most appropriate contact within the Higher Education team.
- Carry out administrative tasks assigned by the team lead or Director, Student Outreach.
- Process and initiate contact with specific incoming email-only inquiries and/or international students.
Requirements
- Excellent written and verbal English communication skills.
- Customer service experience.
- Excellent organization skills.
- Strong problem-solving and decision-making skills.
- Strong basic computer skills and data entry/keyboard skills.
- Working knowledge of Microsoft Office products and the ability to pick up new software quickly.
- Strong attention to detail and multitasking skills.
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