IT Service Desk Team Lead

hace 1 semana


Monterrey, Nuevo León, México Tata Consultancy Services A tiempo completo
Information Technology Service Desk Team Lead

We are seeking an experienced and skilled professional to lead our IT Service Desk team.

Key Responsibilities:

  • Manage the day-to-day operations of the service desk, ensuring prompt and effective issue resolution.
  • Lead a team of technical support analysts, providing guidance and mentorship to ensure excellent customer service.
  • Develop and implement process improvements to enhance the efficiency and effectiveness of the service desk.
  • Collaborate with other teams to resolve complex issues and improve overall service delivery.

Requirements:

  • Proven experience in a similar role, with a strong track record of leadership and team management.
  • Excellent communication and customer service skills, with the ability to effectively manage conflicts and difficult situations.
  • Strong technical knowledge of computer hardware, software, operating systems, and networking.
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading technology company.
  • A chance to develop your leadership and technical skills.
  • A dynamic and supportive team environment.

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