IT Service Desk Expert

hace 7 días


Monterrey, Nuevo León, México Polaris Inc. A tiempo completo

**Supporting Global Operations**

The IT Service Desk Support Specialist plays a crucial role in supporting Polaris's worldwide IT operations, ensuring seamless delivery of services to employees and stakeholders.

Key responsibilities include troubleshooting and resolving technical issues, escalating complex problems to senior team members, and collaborating with global service desk teams.

Responsibilities Include:

  • Providing first-line support to Polaris users with exceptional and professional customer service
  • Managing service desk submissions, including documentation and incident resolution
  • Collaborating with global service desk teams to achieve common goals
  • Ensuring compliance with defined SLAs and KPIs

Requirements:**

  • A 2-year technical degree or equivalent experience required
  • Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
  • Excellent communication and customer service skills required
  • General or intermediate knowledge of Windows 10 required
  • 2+ years of experience working in a corporate service desk setting preferred
  • General understanding of large computing systems such as IBMi (AS400) preferred
  • Previous experience supporting a manufacturing environment preferred
  • Experience using ServiceNow or similar issue-tracking systems preferred


  • Monterrey, Nuevo León, México Reclutamiento It A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**:Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con...

  • Service Desk Trilingue

    hace 4 semanas


    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an **IT Service Desk Agent - Portuguese.****Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets...


  • Monterrey, Nuevo León, México Reclutamiento It A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**:**Sobre nosotros**- Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas.Actualmente,...

  • Service Desk

    hace 3 semanas


    Monterrey, Nuevo León, México Capsiti A tiempo completo

    Consultoria de Head Hunter ITNos encontramos en búsqueda de:Service DeskEl especialista en Service Desk da soporte de primer nível a usuarios de America y Europa en un ambiente bilingüe (ingles y español).Es el gestor del proceso de incidentes y solicitudes de servicio.Contribuye para que los níveles de servicio se cumplan.**Responsabilidades**:-...


  • Monterrey, Nuevo León, México Cover Desk Teletrabajo Freelance A tiempo completo

    **ABOUT COVER DESK**:Cover Desk celebrates five years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.**JOB SCOPE**:As an ambassador to Cover Desk Mexico, you...

  • It Independent Contractor

    hace 3 semanas


    Monterrey, Nuevo León, México Cover Desk Teletrabajo Freelance A tiempo completo

    **ABOUT COVER DESK**:Cover Desk celebrates five years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.**JOB SCOPE**:As an ambassador to Cover Desk Mexico, you...


  • Monterrey, Nuevo León, México Tata Consultancy Services A tiempo completo

    Information Technology Service Desk Team LeadWe are seeking an experienced and skilled professional to lead our IT Service Desk team.Key Responsibilities:Manage the day-to-day operations of the service desk, ensuring prompt and effective issue resolution.Lead a team of technical support analysts, providing guidance and mentorship to ensure excellent customer...

  • Service Desk Analyst

    hace 2 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Position: Service Desk Analyst- Work Location: Monterrey, N.L._Shift:Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other.Our core values foster a culture that promotes...

  • Service Desk Analyst

    hace 3 días


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Position: Service Desk AnalystReports to: Hiring ManagerWork Location: Monterrey, N.L.- _Must be Bilingual_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other.Our core values...

  • Service Desk Associate

    hace 3 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Position: Service Desk Associate- Work Location: Monterrey, N.L._- Salary: 14,000 - 17,000 Monthly_- Must be Bilingual - English/Spanish*_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we pursue both purpose and success, knowing one will ultimately lead...

  • Service Desk Analyst

    hace 3 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Title: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: 4:00AM to 1:00PM_- Salary: 15K - 16K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations...

  • Service Desk Analyst

    hace 3 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Title: Service Desk Analyst- Work Location: Monterrey, N.L._- Status: Full-time with Benefits_- Shift: Weekends AM + 3 days per week_- Hours per Week: 42.5_- Salary: $17,000 monthly_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT...

  • Service Desk Associate

    hace 2 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Title: Service Desk Associate- Work Location: Monterrey, N.L._- Shift: Weekends and 3 days per week_- Salary: $12,000 - $14,000 monthly depending on experience_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we...


  • Monterrey, Nuevo León, México Training Talent A tiempo completo

    Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con experiência Soporte Ecommerce a usuario final en cualquier plataforma...


  • Monterrey, Nuevo León, México Dyopath A tiempo completo

    As a member of our team, you'll be part of a dynamic and passionate group of professionals who are dedicated to delivering exceptional customer service. Our IT Service Desk Analysts play a critical role in ensuring that our customers receive timely and effective support for their technical needs.If you're a motivated individual with a strong background in...

  • Service Desk Analyst

    hace 4 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Title: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_- Hours per Week: 42.5_- Salary: 17K - 19K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH,...

  • Service Desk Analyst

    hace 4 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Title: Service Desk Analyst- Work Location: Monterrey, N.L._- Status: Full-time with Benefits_- Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_- Hours per Week: 42.5_- Salary: 17K - 18K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading...

  • Service Desk Associate

    hace 7 días


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Title: Service Desk Associate- Work Location: Monterrey, N.L_- Status: Full-time with Benefits_- Shift: Available to work ALL SHIFTS_- Hours per Week: 40-45 hours_- Salary: 12K - 14K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was...


  • Monterrey, Nuevo León, México Dyopath A tiempo completo

    Dyopath is seeking a skilled Service Desk Analyst to join our team. As a key member of our IT department, you'll be responsible for providing exceptional customer service and support.You'll perform end-user technical support, troubleshooting, and tuning for hardware and systems, and initial triage for client network environments. A strong understanding of...


  • Monterrey, Nuevo León, México Tata Consultancy Services A tiempo completo

    Job OverviewWe are seeking a skilled IT Help Desk Support professional to join our team. As a member of our IT Help Desk, you will be responsible for providing technical support to our customers and resolving technical issues in a timely and efficient manner.The ideal candidate will have a strong understanding of computer hardware, software, operating...